VIP Rewards Terms and Conditions

1. BECOMING A V.I.P. VERY IMPORTANT PET ("VIP") REWARDS MEMBER

  1. There is no purchase necessary to become a Pet Supermarket VIP Rewards member. Void where prohibited.
  2. To enroll, you must be 18 years of age or older and be a resident of one of the 48 contiguous states or the District of Columbia.
  3. A phone number is required to join. That will be the primary identifier for each VIP member's account. An email address is highly recommended but not required as it will be used for communication to members of the VIP program regarding program information, promotions and Rewards (as hereinafter defined).
  4. Only one VIP account per person. "Household" accounts for multiple members of the same home or family are not permitted.
  5. It is the VIP member's responsibility to advise Pet Supermarket of any changes to his/her personal information by updating his/her personal profile online, at a Pet Supermarket store or by contacting Customer Service.

2. EARNING POINTS

  1. Points can be earned on online or in-store purchases. To receive the benefits of membership, VIP members must provide their membership identifier in-store or be logged in at checkout. Once the VIP account is identified and attached to the transaction, the member's VIP account will be credited one (1) point ("Point") per each dollar ($1) spent, excluding taxes and after discounts or coupons on eligible merchandise at Pet Supermarket. See full list of eligible products or exclusions in "Eligible Products & Services." The calculated amount will not include taxes; however, any other discounts will be applied to the transaction before calculation of the Points earned.
  2. The VIP system will award Points to the nearest dollar for all purchases at or above fifty cents ($0.50) total, rounding up based on the individual line item price. For example, your VIP account will earn 2 Points, if the purchase price, before applicable taxes, is $1.50. Items ending in a price below $0.50 will round down to the nearest dollar. Items priced below $0.50 earn 0 Points. If a coupon or another discount type is used, Points are awarded based on the after-coupon price.
  3. When a VIP member accumulates 100 Points, he/she will receive a $5 reward ("Reward") to be applied toward a future purchase in-store or online. The issuance of every $5 Reward will be communicated to the member by email. If no email is on file, members are encouraged to ask an associate in store for their balance as they will not receive notifications. .
  4. The $5 Reward will be credited to the VIP member's account and will be available within 72 hours after it is earned, depending upon system availability.
  5. Each $5 Reward expires 60 days after it is earned.
  6. The Points will reset to 0 when each $5 Reward is posted to the account.
  7. Trial sizes received as part of other promotions or contests are not eligible to earn VIP Points.
  8. VIP Points are deemed to have no cash value and are not redeemable for cash. No Rewards of any kind are issued until the VIP member reaches 100 Points.
  9. When shopping in store, if there is no internet connection or the store cannot connect to the server for any reason, VIP Points cannot be earned automatically. In this circumstance, a customer may ask the store for assistance or reach out to Customer Service to receive their earned Points.

3. ELIGIBLE PRODUCTS & SERVICES

  1. VIP Points can be earned on most products sold in-store and online.
  2. VIP Points and Rewards cannot be earned or redeemed on state, federal or local taxes, grooming services, gift cards, license fees, adoption fees, any pet care services provided by third parties at Pet Supermarket stores (such as VIP Pet Care), or on other non-sellable items such as gratuities paid to groomers and bathers, or promotional gift cards or vouchers. The list of ineligible items or services may be modified at any time without notice.

4. REDEMPTION OF VIP AWARDS

  1. Pet Supermarket may require photo identification to confirm a VIP member's identity when a VIP member redeems a VIP Reward. The photo ID presented must be a current and valid government-issued identification, such as a driver's license. Pet Supermarket reserves the right to reject any form of identification if it believes such identification is not valid or sufficient. The registered VIP account holder must be present to redeem a Reward so that we can protect the integrity of the VIP member's account.
  2. When VIP Rewards are redeemed, the VIP member must use the entire amount. If a VIP member chooses to redeem a $5 Reward for a transaction under $5, the remaining value of that $5 Reward will be forfeited. For example, for a transaction valued at $3.15 (pre-tax/net of discounts), a VIP member may choose to use a $5 Reward to pay, but the remaining $1.85 of the $5 Reward will be forfeited. This same formula applies to transactions where more than one $5 Reward is used (e.g., three $5 Rewards applied to an eligible transaction of $13 will result in the remaining $2 of the last $5 Reward being forfeited). Other restrictions apply when redeeming with another Pet Supermarket coupon. See a store associate for details.
  3. VIP members may earn and redeem multiple $5 Rewards. For example, a VIP member who earned 300 Points will receive 3 Rewards of $5 each and will have a Reward balance of $15. The same VIP member may redeem all 3 Rewards ($15) on one transaction.
  4. A VIP account that has not had a transaction for 6 months will have its Points balance towards a $5 Reward or Wash Reward (as hereinafter defined) reset to zero.
  5. All Points earned on purchases that are subsequently returned will be deducted from your total Points balance in your VIP account.
  6. When shopping in store, if there is no internet connection or the store cannot connect to the server for any reason, VIP Rewards cannot be redeemed.

5. VIP ACCOUNT MANAGEMENT

  1. In most cases, a VIP member's program Points cannot be combined with the Points or other benefits earned by another VIP member. Exceptions to this rule are considered for families living in the same house or individuals who have duplicate accounts. To request to merge multiple accounts together, please contact Customer Service. We will require the express written permission of the relinquishing VIP account holder. Pet Supermarket reserves the right to reject any merged account request.
  2. VIP Points will not be applied retroactively to any purchases made prior to the date the member signs up for the VIP program.
  3. In order to request VIP Points for missed transactions, a VIP member will need to provide a copy of his or her receipt as proof of purchase no more than 5 business days after the date of the transaction to his or her local store or Customer Service. Pet Supermarket reserves the right to reject any request for VIP Points for missed transactions for which receipt proof of purchase is not provided within this timeframe.

6. VIP DOG WASH PROGRAM/REDEMPTION

  1. VIP members who purchase 6 dog washes within a consecutive 12-month period will be entitled to receive the 7th one for free ("Wash Reward").
  2. The free 7th dog wash must be redeemed at participating Pet Supermarket stores with dog wash stations within 60 days from the date of the purchase of the 6th dog wash, or it will expire and be purged from the VIP account.
  3. Purchases older than 12 months will automatically be disqualified and not count toward the free 7th dog wash.
  4. When redeeming a Free Wash Reward, the Free Wash may include the standard shampoo or an upgrade option for no additional charge.

7. SENIORS DAY DISCOUNT

  1. The Seniors Day discounts occur the last Tuesday of every calendar month. Qualifying seniors who are VIP members receive a 10% discount off of purchases of regular priced merchandise and promotional offers on Seniors & Military Day. Exceptions may apply.
  2. Must be at least 55 years of age, be a valid VIP member and be present during the transaction to qualify for the discount.
  3. Excludes adoption fees, gift cards, grooming services and license fees. Not combinable with other coupons or promotional offers.
  4. Pet Supermarket has the right to change the date of Seniors Day without notice.
  5. Available in-store only.

8. MILITARY DAY DISCOUNT

  1. The Military Day discounts occur the last Tuesday of every calendar month. Qualifying members of the military who are VIP members receive a 10% discount off of purchases of regular priced merchandise and promotional offers on Seniors & Military Day. Exceptions may apply.
  2. Excludes adoption fees, gift cards, grooming services and license fees. Not combinable with other coupons or promotional offers.
  3. Excludes adoption fees, gift cards, grooming services and license fees. Not combinable with other coupons or promotional offers.
  4. Pet Supermarket has the right to change the date of Military Day without notice.
  5. Available in-store only.

9. ADDITIONAL INFORMATION

  1. All sales tax is the responsibility of the VIP member.
  2. Questions regarding the VIP Rewards Program should be directed to Pet Supermarket Customer Service.
  3. Pet Supermarket reserves the right to change, alter or discontinue this VIP program in whole or in part at any time without notice. The terms and conditions of the VIP program, as may be changed from time to time, will be posted on https://www.petsupermarket.com/vip-terms-and-conditions/ and a member's continued use of the VIP program will constitute the member's acceptance of these terms and conditions.
  4. Pet Supermarket reserves the right to refuse to honor any VIP Points, credits/awards, and/or other benefits under the VIP program if it suspects fraudulent or dishonest behavior.

What is the cost to join the VIP Reward Program?

There is no cost. Membership is free.

Do you need a card or fob to use your VIP account?

No. Cards and fobs are no longer used. An associate only needs your phone number to look up your account in any store and an email as a backup to locate your account.

How does the point system work?

You earn 1 point for every dollar you spend on product purchases. Every time you reach 100 points, you earn a $5 reward that is added to your account the next day and you will receive an email stating this. Your points will reset back to 0.

Do my points expire?

Yes. If your account remains inactive for 6 months, you will lose your points that you have accumulated.

What happens if I don’t want to use my $5 Reward?

That’s ok, you can save your reward for the next purchase you choose for up to 6 months.

Can I transfer points to another account?

At this time, point transfers are not allowed.

Are there any restrictions to what I can redeem my rewards points on?

Yes. Rewards may not be used on Grooming Tails' grooming services, adoption fees, gift cards, or other services we provide.