Shipping & Returns

Shipping & Returns

Shipping

Pet Supermarket ships products Monday – Saturday to the contiguous 48 states. Orders are typically shipped the day after they are received. However, please allow up to 2 days for processing of orders containing dog and cat food. Orders made online after Saturday at 12:00pm noon through Sunday will ship the following Monday.

Pet Supermarket ships packages through FedEx.

Free Shipping over $49 *Exclusions Apply

Qualifying orders of $49 or more at the subtotal level (after coupons have been applied and prior to any applicable taxes) ship via standard delivery for free. All orders under $49 ship for a flat rate of $5.99 ground shipping. Restrictions apply and will be noted during Checkout.

Express Shipping Options

Express shipping options are currently not available at this time.

Returns

In-store Returns

In-store purchases can be returned within 30 days of purchase to a Pet Supermarket store. For purchases with a receipt, you will receive a refund for the amount paid. For in-store returns without a receipt, you will receive an in-store credit.

Online purchases may also be returned in store. Returns must be processed within 30 days of receipt of merchandise. The packing slip included with your online order is required to make the return.

Online Returns

To make an online return, please contact customer service at 866-230-5188 or email at customerservice@petsupermarket.com. Returns must be processed within 30 days of receipt of your merchandise.

Pet Supermarket is not responsible for return shipments lost by the carrier. Shipping charges are non-refundable unless due to an error caused by Pet Supermarket. Any merchandise that is in used condition and/or returned without the original packaging may be refused or subject to a repackaging fee.

Note: All VIP Rewards Points earned on purchases that are subsequently returned will be deducted from a customer’s total Points balance in your VIP account.

Customer Service

Call

866-230-5188

Email

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