AutoShip & Save Questions
What is AutoShip & Save?
AutoShip & Save is the most convenient way for you to get the products you want delivered to you on a regular schedule. We will automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You are eligible to receive free shipping with AutoShip and Save orders over $49. You always have complete control over your AutoShip & Save orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity, anytime by visiting ‘AutoShip & Save' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.
How do I join AutoShip & Save?
Joining AutoShip & Save is easy! It can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the AutoShip & Save option for your desired product, select your preferred shipment frequency and then check out as normal.
What will happen after I join the AutoShip & Save program?
After you join, you’ll receive an email confirming your enrollment. This email will include a link to access the 'AutoShip & Save' section in your account where you can manage future orders, AutoShip & Save items and AutoShip & Save account information.
We’ll place your AutoShip & Save orders automatically according to your selected frequency, and you’ll only be billed on the day the order is shipped. We will send you an email reminder 10 days before each AutoShip & Save order. You’ll also receive email notifications regarding other important information related to your AutoShip & Save account, such as, if your item is discontinued or out of stock, if you cancel your enrollment and order confirmations.
How do I make changes to my AutoShip & Save order?
Once you’ve joined, AutoShip & Save is easy to manage. You can change your next order date, skip an order, change your selected frequency or cancel your enrollment by visiting the 'AutoShip & Save' section in your account. Please allow up to 24 hours for modifications to be processed.
How do I change an order date?
To change your next order date, visit the 'AutoShip & Save' tab and select the 'Change Date' button for the order you want to update, then select a new date from the calendar that appears. This will change the order date for the entire order. Please note, this will also affect the order frequency, which will adjust automatically based on the new shipping date selected.
If an AutoShip & Save order contains multiple items and you would only like to change the order date of a single item, remove that item from the order by selecting the ‘Remove’ button. Place a new AutoShip & Save order for that individual item and click ‘Change Order Date’ button to the right of the order date and select the new date from the calendar that appears, then click the ‘Change Date’ button.
What if I want to skip a delivery?
To skip an AutoShip & Save order, visit the 'AutoShip & Save' tab within the account section and click the 'Skip Order' button to the right of the upcoming order date to skip the entire order.
Can I change my order frequency?
To modify the order frequency for an AutoShip & Save item, please visit the 'AutoShip & Save' tab within the account section. The current order frequency is displayed next to each AutoShip & Save item in a dropdown menu. To change the order frequency for an individual AutoShip & Save item, simply click the frequency dropdown next to the AutoShip & Save item you would like to modify and select your next desired frequency from the dropdown menu.
How do I cancel my Autoship & Save?
To cancel an AutoShip & Save item, please visit the 'AutoShip & Save' tab and simply click the 'Cancel AutoShip' link below the frequency dropdown. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a reason and clicked the 'Cancel AutoShip' button, your AutoShip & Save enrollment will be cancelled, and no future orders will be placed. You’ll receive an email notification confirming this action. You can cancel or skip your order in your account settings 24 hours prior to shipment. Orders cannot be cancelled after they have shipped but they may be returned through our normal return process.
Please allow up to 24 hours for any modifications to be processed.
How do I update payment information?
You can update your payment information by clicking on “Edit” on the AutoShip & Save page where all the subscriptions are displayed.
How do I make changes to my AutoShip & Save account information?
To review or modify your AutoShip & Save account information, visit the 'AutoShip & Save' section in your account. Changes can be made below each order and the updated information will become the default. Any changes made will only affect future orders.
To change your shipping address for an order, please visit the 'AutoShip & Save' tab in the account section and click the 'Edit Shipping' link located below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all AutoShip & Save orders unless otherwise noted.
Please note that changing your address on AutoShip & Save does not update your address under "My Account." Hence, you will have to update your new address in both places, if applicable. Please remember to click 'Update Address' and verify that your updated information saved successfully. Please allow up to 24 hours for modifications to be processed.
Can I use a different credit card for each subscription order?
Yes, you can use a different credit card for each subscription order. However, updating one subscription with a different credit card information will default as the new payment method towards your other subscription order. To update your Autoship & Save subscription order with a different credit card, you will need to cancel your AutoShip & Save subscription order, and enter a new subscription order with the updated credit card information.
How do I view my future orders?
All future orders are displayed in the 'AutoShip & Save' tab within the account section.
How do I combine items to be in the same order?
AutoShip & Save items that have the same order date, shipping address, billing address and payment method will ship as one order.
If you have more than one AutoShip & Save item and want the items to ship in the same order, simply visit the 'AutoShip & Save' tab in the account section and change the next order dates to reflect your desired order date. Also, confirm the orders are going to the same shipping address.
Can I add items to my next order with an existing AutoShip & Save?
Yes, but you must be logged into your account. Visit the product detail page of the item you wish to add to your order, and find the 'AutoShip & Save' check box. When you click this check box, you will have the option to add the item as ‘One Time Only’ or as an AutoShip & Save item.
What types of payment are accepted for AutoShip & Save?
All AutoShip & Save orders require a credit or debit card payment. Alternative payment forms, such as PayPal and gift cards, cannot be accepted at this time.
What happens if an AutoShip & Save item is on backorder?
Unfortunately, items will go on backorder from time to time. If that happens to an item you have in an Autoship & Save order, we will continue to place the order for you. If the item does not get fulfilled before the next month’s Autoship & Save order, the order for that item will be cancelled and it will continue to try on the next month. You will receive emails throughout this process to keep you updated.
What are the AutoShip & Save Terms?
AutoShip & Save items will ship automatically until you cancel AutoShip & Save. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the frequency and quantity chosen. AutoShip & Save Terms & Conditions may be revised at any time and from time to time by updating this posting. For customer service, call 1-866-434-1990.
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