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Shipping & Return Policy

Free shipping on all flea medication!  Orders over $49 ship free as well! Orders under $49 have a flat rate of $6.99.

Fixed shipping on certain heavy items including dog and cat food. 

 

Shipping Times

Most orders ship within 24 hours of order placement. If for some reason your shipment will be delayed, we will contact you via email.

Return Policy

Our goal is 100% customer satisfaction! If for any reason you are unhappy with your purchase, please call us at 1-866-434-1990 or email us at customerservice@petsupermarket.com to obtain an RMA (Return Authorization Number).  Returns must be processed within 30 days of receipt of your merchandise. No returns will be accepted without an RMA. You can also return any purchases to your local Pet Supermarket store. Simply bring the item and your receipt to the store and the sales staff will be happy to process your return. Pet Supermarket is not responsible for return shipments lost by the carrier. Shipping charges are non-refundable unless due to an error on our part. Any merchandise that is in used condition and/or returned withoutthe original packaging may be refused or subject to a 20% repackaging fee.


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