Shipping & Return Policy
Ground shipping is free on all orders over $49! Orders under $49 ship via UPS Ground for a flat rate of $6.99. Please note certain heavy items are excluded from both free and flat-rate shipping.
Most orders ship within 24 hours of order placement. The map below shows estimated UPS delivery times for Ground packages:
If for some reason your shipment will be delayed, we will contact you via email.
We offer the following shipping services:
- UPS Ground
- UPS Three Day Select
- UPS Second Day
- UPS Next Day Saver
Once your order is placed, you will receive an email confirmation. As soon as your order is processed for shipment, you will receive an automated tracking number via email from UPS. This email will contain a link to the UPS web site where you can track your package online.
Our goal is 100% customer satisfaction! If for any reason you are unhappy with your purchase, please call us at 1-866-434-1990 or email us at firstname.lastname@example.org to obtain an RMA (Return Authorization Number). Returns must be processed within 30 days of receipt of your merchandise. No returns will be accepted without an RMA. You can also return any purchases to your local Pet Supermarket store. Simply bring the item and your receipt to the store and the sales staff will be happy to process your return. Pet Supermarket is not responsible for return shipments lost by the carrier. Shipping charges are non-refundable unless due to an error on our part. Any merchandise that is in used condition and/or returned withoutthe original packaging may be refused or subject to a 20% repackaging fee.