Ground shipping is free on all orders over $99!
Shipping Times
Most orders ship within 24 hours of order
placement. The map below shows estimated UPS delivery times for Ground
packages:

If for some reason your shipment will be delayed,
we will contact you via email.
We offer the following shipping
services:
UPS Ground
UPS Second Day
UPS Next Day Saver
Once your order is placed, you will receive an
email confirmation. As soon as your order is processed for shipment, you
will receive an automated tracking number via email from UPS. This email
will contain a link to the UPS web site where you can track your package
online.
Return Policy
Our goal is 100% customer satisfaction! If
for any reason you are unhappy with your purchase, please call us at
1-866-434-1990 or email us at customerservice@petsupermarket.com to obtain an RMA (Return Authorization Number). No
returns will be accepted without an RMA. You can also return any purchases to
your local Pet Supermarket store. Simply bring the item and your receipt
to the store and the sales staff will be happy to process your return. Pet
Supermarket is not responsible for return shipments lost by the carrier.
While we do not charge any restocking fees for returned merchandise, we cannot
refund shipping charges.